As per Apple Support, iPhone 13 series does not support Noise Cancellation, a feature that reduces backgrounds noises and sounds by using microphones on the device. Phone noise cancellation feature has been supported by older iPhones models, and it is a strange and unannounced omission by Apple to not include this useful feature in the latest iPhone 13 models.
Experiencing noisy phone calls o iPhone 13 models? You’re not alone
9to5Mac received a tip from one of its readers who was in touch with Apple Support on Twitter. He had back and forth conversations with a senior advisor from Apple for months to resolve the issue with the lack of functional Phone Noise Cancellation on his iPhone 13. However, it ended up with the Support team confirming that the feature is not available on iPhone 13 models.
We have an update on this. Phone Noise Cancellation is not available on iPhone 13 models, which is why you do not see this option in Settings.
When asked if the feature is not supported at all by iPhone 13 models, he got a lackluster response from Apple.
That is correct. It is not supported. If you would like to leave feedback about this feature, please feel free to visit: apple.com/Feedback.
Previously, when other users had reached out to Apple regarding the issue, they were pointed to this support page which simply says that the feature can be enabled by going to Settings > Accessibility > Audio/Visual.
However, the issue is that this setting is just not available on iPhone 13 models. The option has never been there, throughout all the iOS 15 software updates that have been released by Apple.
Many Redditors have pointed out that iPhone 13 has the same mics as older iPhone models, so this is not due to the lack of microphones that are used to detect background noise before applying noise cancellation. This hints towards the possibility that Apple disabled this feature intentionally as it might be conflicting with some other components or features in iPhone 13.
This is merely speculation on our behalf and it is possible that Apple could enable the feature in a future update. Customers have been complaining about disappointing call experiences on the new smartphones. If you are a FaceTime user, you can enable Voice Isolation in Control Center, which might help improve calls for you.