Apple techs can now fix iPhone 14 Pro Face ID and TrueDepth issues without replacing entire unit

Apple is significantly modifying how the iPhone 14 Pro and iPhone 14 Pro Max models are repaired. Starting this week, Face ID and TrueDepth problems can be fixed by Apple Stores and Apple Authorized Service Providers without needing to buy a new iPhone.

Face ID and TrueDepth issues

Same-unit repairs are now available for iPhone 14 Pro’s Face ID and TrueDepth component

All of the Face ID and front camera components are found in the TrueDepth camera module. It’s an element that’s essential to the functioning of the iPhone, so if it breaks, it needs to be fixed relatively quickly. For years, if your iPhone’s Face ID or front camera broke, you had to acquire a new one because the Cupertino tech giant did not have the means to fix the TrueDepth module on the same device.

This changed last year when Apple began performing same-unit repairs for the Face ID and TrueDepth module on the iPhone XS and newer models. Yet, it often takes Apple several months to expand its support channels and offer certain repairs after a new iPhone is released. For instance, Apple was not able to offer same-unit repairs for the TrueDepth module when the iPhone 14 series arrived last fall

Apple confirmed that same-unit repairs are now available for the Face ID and TrueDepth module in the iPhone 14 Pro and iPhone 14 Pro Max in a note to staff this week (9to5Mac). As a result, Apple Stores and Authorized Service Providers can now repair the TruthDepth module of Face ID or another part of the component malfunctions, instead of replacing the entire device.

A same-unit repair might not always be an option, depending on the specific issue and additional problems the iPhone may have. Employees should always abide by the instructions given by the Apple Service Toolkit 2 diagnostics system, according to the tech giant.

For the iPhone 14 and iPhone 14 Plus, the same-unit repair option for the TrueDepth module is not available as of right now. When the same-unit repair is available, Apple said it will let its staff know.

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About the Author

Asma is an editor at iThinkDifferent with a strong focus on social media, Apple news, streaming services, guides, mobile gaming, app reviews, and more. When not blogging, Asma loves to play with her cat, draw, and binge on Netflix shows.