Apple is aware of and is working on a fix for the iPhone 12 wireless charging issue. The company’s work in progress was confirmed by its customer support official in a chat with an affected user. However, Apple has not officially commented on the issue or its resolution.
This wireless charging problem was experienced when iPhone 12 was charged by Qi-certified chargers. For many users, the issue persisted in different charging pads. Restarting the smartphone served as a temporary fix but the same problem re-occurred a few days later and an iOS update also did not fix the issue.
Apple to Fix iPhone 12 Wireless Charging Issue Soon
iPhoneHacks reports that an iPhone user was assured by Apple’s customer service representative that the company will soon fix the problem.
Reader: What is the issue with the iPhone 12 Pro Max charging? One day it will charge wirelessly ok, the next day it won’t. After hard reboot, it will charge. On your Apple forums, 700 people have same issue.
Apple: Ok, I do understand your concern We are working on this and it will be resolved in upcoming days.
Reader: So Apple knows that this is an issue?
Apple: Yes we have been going through the issues which customers are facing […] It will be resolved soon.”
The problem was highlighted as early as November 16, just a few days after the launch of the new smartphone. Ben Lovejoy of 9to5Mac wrote about the wireless charging oddity in his review piece. He wrote,
When the phone arrived, it charged happily on all three of my Choetech chargers. On Saturday, I realized it hadn’t charged overnight, and now wasn’t interested in charging on that stand. It still charged on the other two.
Later in the day, it stopped charging on a second one. Then when I tried the third, it had stopped charging on that too!
I tried all three with and without the case, without any difference. So now it doesn’t wirelessly charge at all on any of my chargers. This is a pain as well as a mystery, but I’ll live with wired charging for now until a third-party MagSafe stand is available. (All three chargers still charge my iPhone 11 Pro.)
If the same charger is working for iPhone 11, then perhaps, iPhone 12 is only compatible with MagSafe wireless chargers. Based on the correspondence, it can be said that the company is likely to resolve this issue in an upcoming iOS 14 update.