Internal memo reveals Apple Self Service repair program will be run by third-party vendors

In an internal memo obtained by MacRumors, the Cupertino tech giant shared additional information on its new Apple Self Service repair program. The document details the location and vendors associated with the new repair program. Earlier this month, the tech giant finally gave in to the demand of Right to Repair activists and announced its Self Service repair program in the United States.

Starting from early 2022, Apple will provide customers with the required information and tools to self repair their iPhone 12 and iPhone 13 models’ screens, batteries, and cameras. Throughout 2022, the company will expand the Apple Self Service repair program to other countries and will include Apple Silicon Mac computers in the repair program. Although the tech giant shared few details at the time of the announcement, it is going to share them on its support page soon.

Apple Self Service Repair

Tech giant to run the Apple Self Service repair program via third-party operators, maybe, to distance itself from damages

The report claims that Cupertino tech will update its Apple Support website with features like repair manuals and location for the service provider centers to review the repair manuals before ordering parts for self-repair. Furthermore, the document also mentions that the Apple Self Service repair online store will be operated by an “unspecified” third-party operator like the Apple Authorized Service Providers.

Apple Self Service Repair

Maybe the company has decided to outsource the self-repair program to disassociate itself from damage claims like the Independent Repair Provider. Currently, on its support page, the company mentions:

You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider. Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple’s warranty or AppleCare plans* but may offer their own repair warranty.

*Unless required by law, repairs made by Independent Repair Providers are not backed by Apple. Any damage that your device may incur by a non-Apple authorized repair provider is not covered by Appleā€™s Limited Warranty or an AppleCare plan.

About the Author

Addicted to social media and in love with iPhone, started blogging as a hobby. And now it's my passion for every day is a new learning experience. Hopefully, manufacturers will continue to use innovative solutions and we will keep on letting you know about them.

Leave a comment