Apple Watch Series 9 and Ultra 2 suffer from unexplained phantom touches

When it comes to technology, occasional glitches are inevitable, even in the most meticulously crafted devices. Recently, Apple Watch owners have been reporting a bizarre phenomenon plaguing the Series 9 and Ultra 2: phantom touches. These mysterious occurrences have left users perplexed, as their smartwatches exhibit erratic behavior without any physical input.

Apple Watch Series 9 and Apple Watch Ultra 2

Apple investigating unintended touches on Apple Watch Series 9 and Ultra 2

Users have reported false touches on their displays, often described as “ghost” touches, leading to unpredictable actions such as erratic screen behavior and unintended phone calls. Understandably, such occurrences can be disruptive to the user experience, potentially locking users out of their devices.

Luckily, the tech giant has officially recognized the issue in an internal memo shared with Apple Authorized Service Providers. The memo acknowledges the existence of touch-related problems affecting certain Apple Watch Series 9 and Ultra 2 models.

As Apple delves into the root cause of these phantom touches, users facing this issue are not left in the dark. While the tech giant investigates, it has provided a temporary workaround: a force restart of the Apple Watch. By holding down the Digital Crown and the side button simultaneously for at least 10 seconds, users may temporarily alleviate the problem until a permanent solution is implemented. In addition to this, Apple advises users to ensure their watchOS software is up to date, hinting at a potential software fix in the works.

Apple Watch Ultra 2

While Apple has not disclosed the extent of the issue or a specific timeline for resolution, the company’s proactive measures instill confidence that a solution is on the horizon. Technicians have been instructed not to repair affected models, signaling Apple’s focus on understanding the underlying cause before implementing any fixes. Instead, they are directed to guide users through the temporary troubleshooting steps.

As the investigation continues, users can stay informed by checking for updates from Apple and following recommended troubleshooting steps. With time and continued effort, a permanent solution is likely to emerge, ensuring that Apple Watch owners can once again enjoy the full functionality of their devices.

(via MacRumors)

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About the Author

Asma is an editor at iThinkDifferent with a strong focus on social media, Apple news, streaming services, guides, mobile gaming, app reviews, and more. When not blogging, Asma loves to play with her cat, draw, and binge on Netflix shows.

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