Apple will close the Apple Support Community, the forum where customers answer each other’s questions about Apple products, permanently on November 20. The forum no longer accepts new posts, so you cannot start a thread, reply to one or vote on an answer.
Apple posted the closure on the forum’s homepage. The company points people to the official Apple Support site for help and thanks the members who spent their time answering questions.
Apple Support Community goes read-only
Until November 20, the site will stay online in a read-only state. You can still browse threads and search for answers, but nobody can submit a question, a reply or a vote.
Answers in the community came from other Apple customers, and Apple does not guarantee that any suggested fix will work. If a thread there solved a problem for you, save the link or copy the steps before November 20.
Apple has not said whether the existing threads will stay online after the forum closes. The same goes for the community’s User Tips, its points and levels, and the My Subscriptions lists members used to follow discussions.
Where to get help now
On your iPhone, the Apple Support app lets you ask questions over chat, start a repair and watch support videos. Apple added an experimental AI Support Assistant to the Chat tab for some users with the iOS 26 update, and it escalates to human support when needed.
To talk to a person, the Contact us link on the Apple Support site leads to the phone number for your country or region. The same site lets you set up a repair or make a Genius Bar appointment, and it links to the Apple Support YouTube channel.
Apple lists a separate set of sales support options for order status, Apple Trade In and AppleCare purchases.
