Apple has quietly extended its iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues from two to three years, as per an update on its support website. The service program was initially launched in August 2021 for iPhone 12 and iPhone 12 Pro users who experienced sound issues with their smartphones due to a component that might fail on the receiver module.
iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues
As per Apple, the issue covers iPhone 12 and iPhone 12 Pro models manufactured between October 2020 and April 2021. Users with such smartphones are eligible for service and should contact Apple or an Apple Authorized Service Provider. The company is offering this program free of charge.
Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.
If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service.
iPhone 12 mini and iPhone 12 Pro Max are not part of this service program, as Apple believes that the issue impacts only “a very small percentage” of iPhone 12 and iPhone 12 Pro users.
It is important to note that Apple may limit repairs to the original country or region of purchase, so this is something to keep in mind when reaching out to Apple.
If your iPhone model is within 3 years of its first retail sale, you may reach out to an Apple Authorized Service Provider to share information about the issue and book an appointment. Alternatively, you can also make an appointment at your nearest Apple Store. Before making a service appointment, make sure that you back up the data on your iPhone, and disable Find My through iCloud settings on your device.