Apple today announced a new service program for iPhone 12 and iPhone 12 Pro users who are experiencing sound issues with the device due to a component that might fail on the receiver module. The program covers affected iPhone 12 and iPhone 12 Pro models for two years after the first retail sale.
iPhone 12 and 12 Pro owners experiencing ‘no sound’ issues can get their device serviced for free
The “iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues” covers “a very small percentage” of iPhone 12 and iPhone 12 Pro devices manufactured between October 2020 and April 2021. The tech giant says your iPhone is eligible for the service if it “does not emit sound from the receiver when you make or receive calls.” In a support document, Apple says:
Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.
If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service.
Note that the program only covers iPhone 12 and iPhone 12 Pro, not iPhone 12 mini or iPhone 12 Pro Max. Those impacted by the issue can take their iPhone 12 or 12 Pro model to Apple or an Apple Authorized Service Provider for service free of charge. Users can choose one of the options below to have their device serviced.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Contact Apple Support to arrange mail-in service via the Apple Repair Center.
The support document says that if your iPhone 12 or iPhone 12 Pro has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. And of course, your iPhone will be checked prior to any service to ensure that it is eligible for the program.