Last year, it was reported that users with multiple Apple IDs were having trouble managing their iCloud storage with Apple One. Apple has finally responded to the issue with an updated support document.
Apple offers its services in the form of three tiers of packages at discounted prices. Apple One bundles are useful for users who have already subscribed to several services like Apple Music, Apple TV+, Apple News+, Apple Arcade, iCloud, and Apple Fitness+.
Apple clears up confusion around iCloud storage for Apple One subscribers with two Apple IDs in support document
One of the benefits of Apple One subscription bundles is that each tier includes extra iCloud storage above the free 5GB that each user gets. The individual plan offers 50GB of iCloud storage for $14.95, the Family plan offers 200GB of iCloud storage for $19.95, and the Premier plan offers 2TB of iCloud storage for $29.95 in addition to other services. Whichever tier users subscribe to, the storage space is added to their Apple ID.
For the majority of users, this was not an issue because their iCloud storage remained in the same place and increased in size. However, users with multiple Apple IDs had been facing some issues. If users sign up for Apple One with one Apple ID, their additional iCloud storage is added to it. However, many users have separate Apple IDs for storage and for media. For those users, Apple does offer a choice of which ID to use for the bundle.
“If you use different Apple IDs for iCloud and media subscriptions, your Apple One subscription is applied to the Apple ID you use for media subscriptions,” said Apple in a support document. However, you can apply the iCloud storage included in Apple One to the Apple ID you use for iCloud.”
However, due to a ton of users complaining about the confusion, Apple has updated the support document to shed light on the issue. The document now explicitly states that regardless of which Apple ID users choose for Apple One and iCloud storage, their existing data is not impacted. “Applying your Apple One storage plan to the Apple ID you use for iCloud does not affect the data you already store in iCloud,” the document now adds.
The clarification comes as Apple announced a change to iCloud. From May 2022, the previous iCloud syncing system Documents & Data will end, and all user data will be visible in iCloud Drive through the Files app instead.