Apple Studio Display owners reporting issues about updating firmware

The 27-inch Apple Studio Display debuted on March 8 during the tech giant “Peek Performance” event with a 5K resolution screen, A13 Bionic chip, and support for Apple’s True Tone technology. While the specifications of the display are impressive, several reports suggest it has some issues.

First users complained about the quality of the 12MP Ultra Wide front camera which Apple promised to fix in a software update. Now, users are saying they cannot update the firmware of the display.

Apple Studio Display


Some Apple Studio Display users are seeing an error when trying to update the monitor’s firmware

According to an Apple discussion forum, users are reporting an error when trying to update the Apple Studio Display. The error reads:

“Apple Studio Display firmware update could not be completed. Try again in an hour. If the problem persists, contact an authorized Apple service provider.”

In the thread, some users said they will book a Genius appointment to fix the issue. One user reported a 24-48 hour quote time from a Genius Bar.

same here. I tried both chat and phone support. Phone support said people at the genius bar could do a force update to resolve the issue. I brought it to the genius bar earlier today, they took it and quoted 24~48 hours turnaround time. very disappointing as I was expecting a 30min fix.

Apple Studio Display

Another user said the issue has prevented him from installing the latest macOS software update to his machine. He went on to say that he worked around the problem by using an alternative display to install the software update.

I also get this for both my Studio Displays (connected to a Mac Studio).

Furthermore, the problem with the Studio Displays also prevented me from applying the latest macOS software update (12.3.1), which includes security fixes.

I worked around this by shutting down the Mac Studio, unplugging the Studio Displays, plugging in an LG monitor, rebooting, and doing a macOS software update.

Since the issue has impacted at least 50 users so far, it is possible the issue could be server-side rather than with the hardware itself. While we still do not know what is causing this issue for Studio Display owners, they will have to reach out to Apple support or wait to see if the tech giant releases a statement.

Are you experiencing any issues with your Apple Studio Display? Share your experience in the comments below.

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About the Author

Asma is an editor at iThinkDifferent with a strong focus on social media, Apple news, streaming services, guides, mobile gaming, app reviews, and more. When not blogging, Asma loves to play with her cat, draw, and binge on Netflix shows.