The new iPhone 14 lineup comes with the latest iOS 16 pre-installed. However, some users reported a Wi-Fi connectivity issue when setting up their devices.
Apple’s new internal memo obtained by MacRumors reveals that the company is aware of the issue and is investigating the problem.
Ahead of the new iPhone’s launch, Apple released iOS 16.0.1 update exclusively for iPhone 14 series which includes fixes with activation and migration during setup, and other patches. However, the day one patch will be available for users to install as soon as the iPhone 14 models are connected to the Internet network which is the problem at hand.
Apple suggests iPhone 14 users complete set up via Mac or PC with iTunes when facing Wi-Fi connectivity issues on iOS 16
As reported, some customers experienced that their iPhone 14 did not go connect to the Wi-Fi network during the smartphone’s initial setup. Apple confirms that the issue is caused by an iOS 16 bug and currently does not have a fix.
Apple instructs customer services personnel not to create a repair case for the issue and suggests users complete set up via Mac or PC with iTunes.
Apple says that “there is a known issue for iOS 16 that may impact device activations on open Wi-Fi networks.” To resolve the issue, Apple says customers should select “Connect to Mac or to a PC with iTunes” in the initial iOS onboarding process when prompted to connect to a Wi-Fi network and then return to the previous screen and try again on Wi-Fi until the activation goes through successfully.
Apple noted in the memo there are no current official fixes and that support staff should “not create a repair [case] for the issue.”
Today, customers around the world will start receiving their iPhone 14, iPhone 14 Pro, and iPhone 14 Pro Max pre-orders, and the new lineup will also be launched in retail stores, except for iPhone 14 Plus.