Apple recently released macOS Big Sur 11.2.1 with a fix to an issue that was blocking the battery from charging in some 2016 and 2017 MacBook Pro models. In addition to this, the company has shared a new support document that includes details of the issue.
The support document tells users what they should do if their MacBook Pro won’t charge above 1%. Along with a software fix, Apple is also offering to replace the batteries of the MacBook Pros that still suffer from charging issues.
Apple is offering free battery replacements for 2016/2017 MacBook Pros
According to the support document, a small number of MacBook Pro users are experiencing an issue with the battery not charging more than 1%. The company says that the affected devices will show a “Recommended Service” message in the battery menu when running macOS Big Sur 11.2.1 or the latest version of macOS Catalina 10.15.7.
If your 2016 or 2017 MacBook Pro exhibits these behaviors, contact Apple to get your battery replaced, free of charge. Your computer will be examined prior to service to verify that it is eligible for the free battery replacement.
To check if your battery requires service in macOS Big Sur, follow these steps:
- choose Apple menu
- Go to System Preferences.
- Click Battery.
- Select Battery in the sidebar.
- Then click Battery Health.
To check your battery health in macOS Catalina or earlier:
- Hold the Option key.
- Click the Battery icon in the menu bar to view the battery status menu.
The problems only exist in the 2016 and 2017 MacBook Pro models:
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch 2017)
If your Mac is eligible for the program, you should contact Apple to take it to an Apple Authorized Service Provider or the nearest Apple Store. Apple says it will examine the notebook before service to make sure that it is eligible for the free replacement.
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