Apple TV+ subscribers are reporting that their CBS All Access and SHOWTIME bundle fee has been refunded and the bundle is showing as ‘expired’. In August 2020, the video streaming service launched an exclusive service bundle that included CBS All Access and SHOWTIME channels, along with Apple TV+ original content for a single $9.99 monthly subscription. Later the bundle was renamed to ‘Paramount+ Showtime bundle’.
Apple support gives confusing responses to users reporting the abrupt end of their Apple TV+ ‘Paramount+ and Showtime’ bundle
MacRumors details that a large number of ‘Paramount+ and Showtime’ bundle subscribers have reported the same experience and the company’s support is not giving a clear explanation for the abrupt end of the service.
Users flagging the issue seem to be receiving different responses from Apple support, with some being told that the billing error was a fixable mistake and others being told that the bundle was a limited offer for one year only. Most users still seem to be able to access the streaming services, but the billing rejections and “expired” phraseology appear to suggest that their subscription will not renew. Apple or ViacomCBS, the owner of Paramount+ and Showtime, has not given an official comment.
Apple’s standalone subscription is $4.99 per month, so for only extra $5 people were getting a lot more content. At the time of launch, the service bundle was only available in the United States but subscribers were not informed if it was available for a limited time offer.
The service bundle was offered during the COVID-19 pandemic, a few months after Apple TV+ was launched, maybe to attract new subscribers and to make up for the low spending trend in the global health crisis. Perhaps with the video service’s growth, Apple has decided to discontinue the service bundle to expand its revenue. To enjoy Paramount and Showtime content, users will have to pay $9.99 per month and $10.99 per month individually. And $4.99 per month for Apple TV+ content, separately.