Several users report YouTube app’s exit and black screen issues on tvOS

Apple TV set-top box or tvOS users have reported an unusual issue with the YouTube app. According to complaints on Reddit and Twitter, users are seeing a new dialogue or prompt appears when exiting the app on tvOS, and interaction with the prompt causes a black screen.

The YouTube app was updated to version 17.49.4 with bug fixes, and performance improvements on December 12. However, users started to experience exit issues the same day.


YouTube suggests re-installation of the app to frustrated tvOS users

Several users report that a new exit message appears on YouTube for the Apple TV app when they press the back button on Siri Remote to close the app or switch to another app. Choosing to exit the app results in an unresponsive black screen and the users are not directed to Apple TV Home Screen. The only fix is to force-close the app. @harleenmittal wrote on Twitter:

@TeamYouTube, hi the YouTube app on Apple TV is asking if we want to exit YouTube when we try to back out of the application using the menu button on the Apple Remote. When I tap on the exit button to confirm exiting, the screen goes black and is stuck.

Responding to users’ complaints, the company’s support team suggested they make sure that their app is updated to the latest version and relaunch it. The team also proposed that users delete the app and reinstall it.

However, none of the workarounds appear to be working but the company said that it would be working on a resolution.

Previously, the app was updated with a lively new design and features like precise seeking and more to deliver a modern and immersive viewing experience across platforms and increased the price of the Premium family plan which is higher on iOS at $29.99 per month but cheaper on the web because it circumvents App Store’s commission for all in-app purchases.

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Addicted to social media and in love with iPhone, started blogging as a hobby. And now it's my passion for every day is a new learning experience. Hopefully, manufacturers will continue to use innovative solutions and we will keep on letting you know about them.

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