Apple is emailing an iPhone Duo survey to some buyers that asks about the crease, the size of the closed display and the under-display camera. The questions skip the display cracks some owners have reported, and the last one asks what they would add or change.
MacRumors published screenshots of the survey on November 5 after a reader tip. The survey reached buyers about two weeks after the iPhone Duo went on sale on October 23, and it is not unusual for Apple to ask buyers for feedback after a new product launches.
The iPhone Duo Survey Starts With Why You Bought Now
The first question asks why you chose the iPhone Duo now. The sample answers range from wanting to try Apple’s first foldable to an impulse purchase, or buying now because you expect smartphone prices to increase.
Four questions follow on the phone itself. One asks about the size of the display when the phone is closed, and one asks how visible the crease is. The other two ask whether the under-display camera is distracting and how good its image quality is.
The closed display is the 5.4-inch outer display, which is about the same size as the discontinued iPhone mini line. You use it for quick tasks and open the 7.6-inch inner display for bigger jobs.
The Survey Targets Two Known Weak Spots, the Crease and the Camera
Apple says the nano-texture finish on the inner display minimizes crease visibility. In a lab test by HTX Studio, the crease measured 48 microns on a new iPhone Duo and 167 microns after 3,000 folds.
The inner camera is a FaceTime camera with an f/1.8 aperture that records 1080p video at 30 or 60 fps. For higher quality selfies, Apple points to the 48MP rear cameras, with the outer display as the preview.
Our iPhone Duo review roundup found weight, Touch ID and the $1,999 price drawing the most criticism. One reviewer also lists the low-resolution camera under the screen.
The Survey Does Not Ask About the Display Cracks
Apple does not ask owners about the display cracks, Touch ID or apps that are not optimized for the iPhone Duo. The iPhone Duo uses Touch ID, with the fingerprint sensor built into the side button.
Apple said on October 26 that the inner display cracking affects a small number of units and told owners to contact AppleCare for a replacement. It later told stores and service providers to treat the cracks as a standard repair, with no recall and no repair program.
CEO John Ternus said in an interview with Reuters that only a very small share of units have come back over display problems and that Apple is replacing them. Without AppleCare+, the inner display repair fee is $999, which drops to $99 with coverage.
